Standard support route

Contact the TPP Helpdesk or CSU helpdesk; these services may direct or escalate users to the ICB Clinical Systems team.

SystmOne/Team leads

SystmOne leads can use the normal process (above); however, where they believe support will require the ICB team they can raise tickets directly - this is to simplify reaching our team. Other staff must still use the standard support routes.

Please note: The following should always initially go to the CSU:

1. Software fault/support: e.g. SystmOne requires install / will not launch / crashes during use
2. Printer/Scanner or other hardware requires configuration
   These support issues relate to the PC or other equipment, not SystmOne.

Download Suffolk pilot reference document   Submit a ticket     

Note: Support relating to hardware or software issues (device configuration such as S1 installs/re-installs, printer/scanner setup etc) remains the responsibility of the CSU helpdesk no matter who is raising the incident.